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Cookie and privacy policy

Processing of personal data

Nala Health always process personal information in a responsible manner and with your privacy in mind. If you have any questions regarding privacy, please contact us at What information is processed:

  • When you buy something from our store, as part of the buying and selling process, we collect the personal information you provide us, such as your name, address and email address.
  • We automatically receive the computer’s (IP) address to provide us with information in order to be able to implement measures to avoid, among other things, fraud.
    In order for us to be able to offer better solutions and services for you as a customer, statistics on traffic, purchases and behavior must be obtained.
  • With your permission, we can send you emails about new products and other updates. In order to carry out email marketing, we must process information such as your name, email and purchase history.
  • When you place an order, you establish a customer profile with us. We then process the information you provide, such as contact information and purchase history. Credit cards and social security numbers can be processed when you pay in our online store. This information is not stored and all card transactions take place externally with authorized payment service providers.

We process your personal information mainly to send you products you have ordered. In addition, we process personal information when you contact us. We only store the information that is relevant for the purpose to be fulfilled.

Disclosure of personal information

Nala Health does not sell, exchange or pass on personal information to third parties without your consent or is necessary for us to process your order and send the goods to you

Of those who receive personal information from us to service your orders are:

    • Courier Guy: courier

    • PayFast: Payment service

Storage and deletion of personal data

Personal information that we have received from you or in other ways will only be stored for as long as we need to store the information. The information is then securely deleted.

Storage of personal information related to order history is stored to fulfill our obligations to have accounting documentation (normally 5 years) and to secure your rights for warranty and complaint on products you have purchased from us.
As long as you have an ongoing customer relationship with us, we will keep your contact information.
If you wish to delete your user account, this can be done by contacting our customer service at

Your rights

    • The rights you have associated with the processing of personal data on Nala Health are:

    • Right to access and information about what personal information we process about you.

    • Right to demand correction or deletion of your personal information. We may not delete your personal information if we are obliged to store the information in accordance with law or other obligations, such as your complaint rights or our obligations to store accounting material.

    • You can withdraw your consent for us to contact you, by sending an email to or unsubscribing from our email list.

Email marketing and contact by email

We send newsletters by e-mail so that you can receive different types of information and offers. It is voluntary to receive newsletters, and you will only receive this if you have given clear consent. You can easily unsubscribe from our newsletter by sending an email to or by clicking on the “unsubscribe” link at the bottom of the email.

We may send you a “forgotten shopping cart” email if you have provided us with your email address as we interpret you as a consumer to mean that you have a legitimate interest in being reminded of this as you have already taken an active compared to starting a purchase with us. You can opt out of this service whenever it suits you.

Use of cookies

We use cookies and similar technologies, such as pixels on Nala Health. Cookies are used to adapt the content on the website based on what products you have looked at, as well as to facilitate functionality such as visitor management, analysis, personalization and marketing. We may also use this information to customize ads from Nala Health displayed on other websites.

If you do not want to use cookies on Nala Health, you can change the settings in your browser and turn off the use of cookies. By turning off cookies in your browser, there will be areas of the Nala Health website that do not work optimally.

Nala Health uses secure and reputable suppliers for traffic and trade analysis and which cookies they need will change over time. Our authorized suppliers guarantee against unauthorized access, dissemination and use of such information.

Cookies used at Nala Health

Here you will find a complete overview of all cookies used on Nala Health and what function they have

Essential cookies

    • Cookies that the online store creates to store the contents of the shopping cart throughout the visit

    • Cookies that the online store creates to keep you logged in (if you log in with your user)

Cookie policy

How to reserve against and disable cookies

You must reserve yourself against the use of cookies in your browser.

    • To opt out of obtaining anonymous information through Google Analytics, follow this link.

    • Do you want to know more about how to completely or partially remove cookies – read more at


When you click on links on our website, they may lead you away from our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statement.


Of course, feel free to contact us if you have questions or concerns about how we process your personal information! If you believe that our processing of personal data violates these rules or the privacy legislation, including the Personal Data Act or the Privacy Regulation (GDPR), then you can also complain to the Data Inspectorate. You can find information on how to contact the Data Inspectorate on the Data Inspectorate’s website:


If we make changes to how we process personal information, the changes will be posted on this page, and we will also notify you by email, SMS, on our website or in social media in the event of significant changes.